Web Browser Trouble?

The National French Contest uses ProProfs which is powered with the latest HTML5 technology to ensure that the Contest works across all major browsers and operating systems. The Contest will work on browsers such as Firefox, Internet Explorer, Safari, Chrome, Opera and operating systems such as Windows, Mac or Linux. However, at times your browser many not function properly because of cookies, cache, add-ons etc. If you are not seeing what you are supposed to, one of the fixes below may resolve the issue.

Clear Your Browser's Cache and Cookies

Clearing your browser's cookies and cache can force the webpage to reload properly.

1) Clear your browser's cache

Every web browser stores a cache of the websites you visit (e.g., HTML pages, images) to reduce bandwidth usage and server load. This is called the browser's cache. Clearing it may make the Contest run faster and free up space on your computer's hard drive if it's running low. Since every browser is different, contact your IT department for help in clearing your browser's cache.

2) Clear your browser's cookies

Websites store data on your computer using small files called cookies. It is a good idea to clear your cookies at the same time you clear your cache. Since every browser is different, contact your IT department for help in deleting your browser's cookies.

Disabling Browser Add-ons and Plug-ins

Each web browser comes with optional additions called plug-ins. These plug-ins can sometimes cause problems. Common uses of add-ons and plug-ins include toolbars, news or stock tickers, instant messaging, weather alerts, email alerts, anti-virus or anti-spyware, or games. To find out if add-ons or plug-ins are causing problems, contact your IT department for assistance in disabling browser add-ons and plug-ins.

Update Your Browser

For best results we recommend you use the latest version (but not a beta version) of your browser. Firefox is our recommended browser.

Please note: Internet Explorer 6 is not supported.